Terms of service

Terms of Service

This website is operated by VPsmile. Throughout the site, the terms “we”, “us” and “our” refer to VPsmile. By visiting our website or purchasing from us, you agree to the following Terms of Service.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You may not use our products for any illegal or unauthorized purpose. You must not transmit viruses, malware, or harmful code through our website.

Product Information

We try to display product information, images, colors, prices, specifications, and availability as accurately as possible. However, minor differences may occur due to screen settings, photography, production batches, or packaging updates.

VPsmile products are oral care and personal care products. They are not medical devices unless clearly stated. Product information on this website is for general personal-care use and should not replace professional dental or medical advice.

Prices and Availability

Prices are subject to change without notice. We reserve the right to modify, discontinue, or limit the quantity of any product at any time.

We may refuse or cancel an order if product information, pricing, stock status, shipping availability, or payment details are incorrect or suspicious.

Orders and Payments

When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.

Payment must be completed before an order is processed. We may use third-party payment providers to process transactions securely.

Shipping and Delivery

We ship to selected countries and regions shown at checkout. Delivery times are estimates only and may vary due to logistics, customs clearance, holidays, weather, carrier delays, or other circumstances outside our control.

Standard shipping may be offered free of charge where available. Express or upgraded shipping may require an additional fee.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges imposed by the destination country. Unless clearly stated at checkout, these charges are not included in the product price and are the customer’s responsibility.

If a package is refused, returned, abandoned, or delayed because of unpaid customs duties, taxes, or import fees, we are not responsible for related losses or delays. Any refund may be reduced by shipping costs, return costs, customs charges, and other fees charged to us.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy. Because our products are oral care and personal care items, opened or used products may not be eligible for return unless they are defective or damaged on arrival.

Accuracy of Account and Contact Information

You agree to keep your order and account information accurate and updated. We are not responsible for failed delivery, delays, or lost packages caused by incorrect or incomplete customer information.

Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools, review apps, tracking apps, and social media platforms. These third parties may have their own terms and privacy policies.

We are not responsible for third-party websites, apps, services, or content linked from our store.

User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, or other content, you grant us the right to use, display, edit, translate, and publish that content for store, marketing, and customer-service purposes.

You agree not to submit content that is unlawful, abusive, misleading, defamatory, infringing, spam, or harmful.

Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, designs, layouts, and branding, is owned by or licensed to VPsmile. You may not copy, reproduce, distribute, or use our content without written permission.

Prohibited Uses

You may not use our website or products:
- For unlawful purposes
- To violate laws or regulations
- To infringe intellectual property rights
- To submit false or misleading information
- To upload malicious code
- To collect personal information without permission
- To interfere with website security or operation

Limitation of Liability

To the fullest extent permitted by law, VPsmile is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, shipping services, or third-party services.

Our total liability for any claim related to an order will not exceed the amount paid for that order.

Disclaimer of Warranties

Our website and products are provided “as is” and “as available” unless otherwise stated. We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components.

Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page. Continued use of our website after changes are posted means you accept the updated terms.

Contact Information

Questions about these Terms of Service can be sent to:

support@vpsmile.com